How Cities Lead the Way in Public Service Innovation


The 2017 European Centre for Government Transformation Forum gathered a dynamic group of key policymakers, College of Europe student leaders and top public servants to exchange best practice and discuss how Europe’s most innovative local authorities lead the way in public service innovation. The forum took place in the Embassy of the Republic of France, under the patronage of Claude-France Arnould, French ambassador to Belgium, who opened the session with an inspiring keynote. Hermano Sanches-Ruivo, deputy mayor at the Paris City Council; Renato Galliano, director-general for urban economy and employment in Milan; and Aik van Eemeren, deputy chief technology officer of the Amsterdam City Council, joined the discussion, outlining their visions of a local government that serves as a driver of innovation. Gertrud Ingestad, director-general for informatics at the European Commission and chair of the Government Executive Innovation Circle and high-level jury that evaluated state transformation case studies, described the strategic challenge of interoperability. Michele Chang, professor for European administrative and political studies at the College of Europe; Kiryakos Chebel, managing director for health and public service at Accenture; and Paul Hofheinz, president and co-founder of the Lisbon Council, also spoke in the rich debate. In addition, 12 College of Europe students presented the results of their year-long state transformation case studies. This year, each case study examined a special challenge at an agency chosen among the winners of the 2017 European Capital of Innovation Award (iCapital Award), chosen by the European Commission’s directorate-general for research and innovation. The winning student team – which helped the Paris City Council to design a “makers’ strategy” – received The 2017 Public Sector Innovation Award. Later, Andrea Servida, head of unit for eGovernment and trust at the European Commission’s directorate-general for communications networks, content and technology, led a fascinating Government Innovation Executive Circle roundtable debate on The eGovernment Action Plan, a European Commission-led programme which proposes broad guidelines and best-practice principles for modernising public administration by 2020. 

Download College of Europe Student Case Study Final Report 2017

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