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Chrysoula Mitta

Director

Chrysoula Mitta is director at the Lisbon Council. Ms Mitta is a lawyer and a member of the Kavala (Greece) bar association since 2010. Previously, she worked at Knowledge4Innovation, the European Institute of Public Administration (EIPA) and the European Public Law Organisation in Athens. She holds an LLM master’s degree in European integration law from the Technical University of Dresden and a bachelor’s degree in law from Aristotle University of Thessaloniki.

Publications

Help Where It’s Most Needed: How Leading Administrations are Using ‘Proactive Public-Service Delivery’ to Aid Citizens, Lisbon Council Policy Brief Vol. 15, No. 2 (2022)

The State of UserCentriCities: How Cities and Regions are Creating Better Digital Services by Putting Citizens’ Needs at the Centre, w/ Alice Iordache, David Osimo and the UserCentriCities Community, Lisbon Council Policy Brief Vol. 15, No. 1 (2022)

"User-Centricity: What It Means, How It Works, Why It’s Needed: How Relentless Focus on End-Users Raises Adoption and Delivers Better Services to Citizens" w/ Charlotte van Ooijen and David Osimo, Interactive Policy Brief, Issue 28/2021