Did you know that Rotterdam employs 25 service designers and a user-interface lab? That the property tax payment in Bratislava is reviewed and improved every year? That Ghent automatically offers school benefits to families in need, using data held by different levels of administration? That Madrid processed 70% of registrations in digital form in 2022, up from 23% in 2019? That Kyiv, despite the challenges of war, has continuously updated its city app adding new services daily for citizens in need, such as a map of bomb shelters and heating points? Based on data gathered from the UserCentriCities Dashboard, UserCentriCities launches The 2023 State of UserCentriCities: How Cities and Regions are Delivering Effective Services by Putting Citizens’ Needs at the Centre, an analysis of the performance of European cities and regions against 41 indicators inspired by The 2017 Tallinn Declaration on eGovernment.
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