November 2022

The 2022 UserCentriCities Summit

Kyiv’s example of resilience and courage has been under the public eye for the whole year. The government has relentlessly kept operating and delivering services to its citizens in an unprecedented situation, helping them and saving their lives. Adaptation, efficiency and trust are the key words that allowed the city to become the modern symbol of resistance.

Convening in Barcelona in the margins of the Smart City Expo World Congress, the world’s leading gathering for cities, The 2022 UserCentriCities Summit featured city chief information officers, digital government experts and policymakers to share experiences, analyse evidence and brainstorm together at the cutting edge of digital government and the crucial role of cities and regions. Keynoted by Petro Olenych, deputy mayor and chief digital transformation officer in Kyiv and joined by a panel of remarkable experts Núria Espuny I Salvadó, director-general, digital administration and organisation in the Catalonia Region; Tomas Lehtinen, head of data in Helsinki; and Oleg Polovynko, chief information officer of Kyiv discussed how governments are increasingly relying on digital technologies to provide proactive assistance to residents, particularly those who are most in need, as well as to make services more accessible and responsive.

The discussion was informed by a new eight-steps roadmap on how to enable a more proactive public-service provision. Help Where It’s Most Needed: How Leading Administrations are Using ‘Proactive Public-Service Delivery’ to Aid Citizens draws on a wide-ranging literature review, a series of high-level workshops and case studies of advanced public-service delivery in Helsinki, Catalonia and Portugal.

Download Help Where It’s Most Needed: How Leading Administrations are Using ‘Proactive Public-Service Delivery’ to Aid Citizens

Watch The 2022 UserCentriCities Summit: What Citizens Need, What Cities Can Deliver In Full