Bringing together leading European cities and regions, policymakers and and thought leaders in user-centric local public administration, the UserCentriCities network convened The 2022 UserCentriCities Award Ceremony in Espoo, Finland to deliver the prize for the best user-centric service in Europe.

Mikko Rusama, chief digital officer of the city of Helsinki, accepted the award for the pre-primary education allocation service developed by the city and delivered proactively to parents by SMS.