June 2019

“Co-creation” and “design thinking” are trendy themes – the topic of innumerable conferences and a growing number of academic papers. But how do we turn co-creation into a reality for Europe’s 508 million citizens? In Co-Creation of Public Services: Why and How, a new policy brief, co-authors Francesco Mureddu and David Osimo propose a ten-step roadmap for delivering genuinely user-centric digital government, arguing that it is time to put co-creation at the core of government functioning. The policy brief builds on research findings and cutting-edge analysis developed at the “Understanding Value Co-Creation in Public Services for Transforming European Public Administrations” project, or Co-VAL, a 12-partner research consortium, co-funded by the European Union, and in which the Lisbon Council is a member. The policy brief was launched at the High-Level Summit on ‘Co-Creation’ and ‘Design Thinking’ in Brussels.