Help Where It’s Most Needed: How Leading Administrations are Aiding Citizens

The Lisbon Council launches Help Where It’s Most Needed: How Leading Administrations are Using ‘Proactive Public-Service Delivery’ to Aid Citizens, providing cutting-edge evidence developed by the 28-member UserCentriCities consortium. Relying on a thorough review of digital public-service provision state-of-the-art and interviews with experienced civil servants, the policy brief examines successful case studies in Helsinki, Catalonia and Portugal and outlines an eight-step roadmap for providing improved public services by better leveraging data that is already in the public domain.

Download Help Where It’s Most Needed: How Leading Administrations are Using ‘Proactive Public-Service Delivery’ to Aid Citizens