The Lisbon Council launches User-Centricity: What It Means, How It Works, Why It’s Needed: How Relentless Focus on End-Users Raises Adoption and Delivers Better Services to Citizens, a new policy brief that looks critically at the need for putting citizens at the heart of digital government – and analyses six successful projects in key European cities: Bologna (Emilia Romagna Region), Espoo, Milan, Murcia, Rotterdam and Tallinn. Building on lessons learned in a year of structured interviews with leading officials in the UserCentriCities project, the policy brief looks at key trends driving breakthroughs in digital-service delivery – in the public and private sector – and proposes a five-point roadmap for greater Europe-national-local collaboration in the service of citizens. The policy brief was launched at The 2021 UserCentriCities Summit, in the presence of Boštjan Koritnik, minister for public administration of Slovenia, which currently holds the Presidency of the Council of the European Union.
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